TRENTON - Service Excellence

  • Recurring
  • Next: 12/11/2019
  • 9:00 AM - 12:00 PM
  • 81 Dundas Street West, Trenton Career Edge

Service Excellence is a dynamic workshop for individuals interested in a career in the customer service industry.

Topics covered in this workshop include:

  • Creating and maximizing memorable experiences for customers
  • First impressions in customer service
  • How to build customer loyalty
  • Communicating with customers
  • The 5 step service process
  • Overcoming service challenges

Certification does not expire. Cost $45.00 payable in cash or debit.  Please bring exact change if paying by cash. Price includes HST

 

Stop by the Trenton Career Edge office or call 613-392-9157 for more information or to register.

 

Pour plus d'information en français veuillez contacter le centre de resource au 613-392-9157.

Located in Trenton

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