Service Excellence

  • 10/12/2018
  • 9:00 AM - 1:00 PM
  • 2 Dairy Avenue, Unit 9, Napanee Career Edge

Service Excellence is a dynamic, workshop for individuals interested in a career in the customer service industry.

Topics covered in this workshop include:

  • Creating and maximizing memorable experiences for customers
  • First impressions in customer service
  • How to build customer loyalty
  • Communicating with customers
  • The 5 step service process
  • Overcoming service challenges

Certification does not expire. Cost $45.00 payable in cash or debit.  Please bring exact change if paying by cash. Price includes HST

Located in Napanee

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