Service Excellence / L’Excellence du Service

  • 12/28/2018
  • 9:00 AM - 12:00 PM
  • 81 Dundas Street West, Trenton Career Edge

Service Excellence is a dynamic workshop for individuals interested in a career in the customer service industry.

Topics covered in this workshop include:

  • Creating and maximizing memorable experiences for customers
  • First impressions in customer service
  • How to build customer loyalty
  • Communicating with customers
  • The 5 step service process
  • Overcoming service challenges

Certification does not expire. Cost $45.00 payable in cash or debit.  Please bring exact change if paying by cash. Price includes HST

Pour plus d'information en français veuillez contacter le centre de resource au 613-392-9157.

Located in Trenton

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