When you look back at the past year, what stands out? If the answer to that is depression, feelings of despair or hopelessness,...
Service Excellence / L’Excellence du Service
- Next: 01/25/2019
- 9:00 AM - 12:00 PM
- 81 Dundas Street West, Trenton Career Edge
Service Excellence is a dynamic workshop for individuals interested in a career in the customer service industry.
Topics covered in this workshop include:
- Creating and maximizing memorable experiences for customers
- First impressions in customer service
- How to build customer loyalty
- Communicating with customers
- The 5 step service process
- Overcoming service challenges
Certification does not expire. Cost $45.00 payable in cash or debit. Please bring exact change if paying by cash. Price includes HST
Pour plus d'information en français veuillez contacter le centre de resource au 613-392-9157.
Located in Trenton