Ontario Perception of Care (OPOC) Survey Participation Information

As a client in the Mental Health, Transitional Aged Youth (TAY), Transition Home or Supportive Housing program, we really value your opinion on how you feel about the services and supports that you have received from our organization and would love to hear from you!

Why is this important?

Your feedback will help us understand how we can improve our services for you and others. This is also an opportunity for our funders (the government) to hear from clients, which will help to improve mental health and addiction services across Ontario.

Is my participation voluntary?

Completing the survey is voluntary. You do not have to answer every question if you are uncomfortable doing so, and you can stop the survey completely at any time. Choosing to stop or not participate in the survey will not affect the treatment or support you receive in any way.


Is it confidential?

This survey is completely confidential and data collected will not be connected in any way to you personally. Your name or any personal identifiers (e.g. client number) will not be included anywhere on the survey. All responses will be securely stored on password protected computers and paper copies will be kept in a locked cabinet which is only accessible by relevant staff. All staff are committed to maintaining your confidentiality and ensuring that the data collected in this survey remain anonymous and that no personal information or personal health information is shared. Please do NOT use any names (your name, your therapist’s name) or identifying information in any of the responses.

What will be involved?

You can either complete the survey online or on paper. For the online version, you will be given a computer generated code to enter to start the survey. A support person will be available if you need help with completing the survey.
There are (32 to 38) questions related to the program, followed by 12 questions about you (e.g. age, gender, language). It takes most people between 10 to 15 minutes to complete this survey. Not all items will apply to everyone - if a question does not apply to you, please check the “Not applicable” box - instead of leaving the answer blank.

How is the information I provide going to be used?

Your responses will be combined with responses from many other people in a province-wide database maintained by the Centre for Addiction and Mental health (CAMH). The combined information will be shared with our organization, the Local Health Integration Network (LHIN) in your area, and the Ministry of Health to provide important feedback about our services. The combined information will also be included in reports generated by CAMH which are designed to help enhance mental health and addiction services across Ontario. Again, your individual answers will not be identifiable.

Complete this survey and receive a $5 Tim Horton’s gift card.

  • Author: Youthab
  • Article Source: Youthab